Refund & Return Policy

1. Final Sale — No Returns, Refunds, or Exchanges

The following categories are sold as final sale, with no exceptions:

• Firearms
• Ammunition
• Muzzleloaders and black powder firearms
• Archery bows
• Custom printed apparel (sweatshirts, t-shirts, and other print-on-demand items) — these items are produced specifically for each order and cannot be returned, exchanged, or resold

Once an order for these items is placed and confirmed, it cannot be cancelled, returned, or refunded, except where required by law or in the case of a manufacturer defect covered under the manufacturer's own warranty (see Section 3).

2. Standard Merchandise — Returns and Exchanges

For all other products:

• Returns are accepted within 30 days of delivery.
• Items must be unused, in original packaging, and in resellable condition.
• Proof of purchase is required.
• All returns must be pre-authorized before shipping anything back — contact us first.
• Once authorized and inspected, refunds are issued to the original payment method, typically within 5-10 business days.
• Return shipping is the customer's responsibility unless the return is due to our error or a defective product.

3. Damaged or Defective Items

If an item arrives damaged or defective, contact us within 48 hours of delivery with photos and your order number. This applies to all categories, including final-sale items, to the extent covered by the manufacturer's warranty. For custom printed apparel specifically, this covers genuine production defects (misprints, wrong item shipped, damaged garments) — not dissatisfaction with a correctly produced order or a size chosen incorrectly at checkout.

4. Order Cancellations

Cancellation requests can only be honored if the order has not yet shipped. Contact us as soon as possible if you need to cancel.

5. Contact Us

Driftless E-Com, LLC — 628 E Division Street, Sparta, Wisconsin 54656 — DriftlessEcomLLC@gmail.com